Frequently Asked Questions
Everything you need to know about your beauty essentials at Home.
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number on our website to monitor your shipment's progress in real-time.
Are your beauty products cruelty-free?
Yes, at Home, we are committed to ethical beauty. All of our private label products are 100% cruelty-free and never tested on animals.
What is your return policy for skincare items?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on beauty products that have been opened or tested.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your beauty favorites sooner.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping fees and delivery times vary by location and will be calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.